Shipping Policy
Order Processing
Orders are generally prepared and processed on business days. Order
processing time is separate from carrier transit time and may vary depending on
product availability, order verification, peak sales periods, holidays, unusual
order volume, or other operational circumstances.
Shipping Methods, Costs, and Delivery Estimates
Available shipping methods, applicable shipping charges, and estimated
delivery ranges are displayed at checkout when shipping options are supported
for the selected destination.
Any delivery timeframe shown at checkout or provided in connection with an
order is an estimate only and does not constitute a guaranteed delivery date.
Tracking Information
When tracking information is available, a shipping confirmation will be sent to
the email address provided at checkout.
Tracking information may take time to update after a shipping label is created.
Some carriers may provide limited tracking scans or only update tracking at
certain delivery milestones.
Delivery Delays
Delivery may be affected by carrier operations, customs review, weather
conditions, transportation disruptions, holidays, remote delivery destinations, or
other events outside our reasonable control.
We will provide available information when possible. However, we cannot
guarantee carrier transit times or delivery timelines once an order has been
handed over to the carrier.
Customer-Provided Delivery Information
Customers are responsible for providing complete, accurate, and deliverable
shipping information at checkout.
If you notice that your delivery information needs to be corrected, please contact
us immediately. We cannot guarantee that changes can be made after order
processing or shipment preparation has begun.
If a package is returned, delayed, misdelivered, or requires reshipment due to
incomplete or inaccurate information provided by the customer, reasonable
reshipment costs may apply.
International Orders
Where international shipping is offered, customs duties, import taxes, brokerage
fees, clearance charges, or other local fees may apply.
Unless otherwise stated at checkout, such charges are the responsibility of the
recipient and are not controlled by ravunelio.
Lost, Stolen, or Delivered Packages
If tracking shows an unusual delay or a package cannot be located, please
contact us so we can review the available carrier information.
If tracking indicates that a package has been delivered, customers should first
check the delivery area, mailbox, building reception, household members,
neighbors, and the carrier where appropriate before contacting us.
Resolution of lost, stolen, delayed, or delivered package issues depends on the
specific circumstances of the shipment and applicable carrier procedures.
Split Shipments
Items included in the same order may be shipped separately. In such cases,
packages may arrive at different times and may be assigned separate tracking
numbers.
Contact Us
If you have questions regarding your shipment or delivery, please contact us:
Brand: ravunelio
Legal Entity: Shenzhen Minghui Technology Co., Ltd.
Registered Address: No. 6C03, 6th Floor, Building 3, SaiGai Science Park, No. 3012, HuaQiang North Road, LaiCun Community, Futian District, Shenzhen City
Email: service@ravunelio.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
ravunelio is operated by Shenzhen Minghui Technology Co., Ltd.