Return Policy
Return Window
Customers may request a return within 30 days after confirmed delivery of the
order. Before returning any item, customers must contact us so that we can
review the request, determine eligibility, and provide the appropriate return
instructions.
Return Eligibility
Unless an item was received defective, damaged, incorrect, or otherwise eligible
under applicable law, returned merchandise must be unused, unworn, unwashed,
unaltered, and in its original condition.
All included parts, accessories, manuals, product documentation, and original
packaging must be returned with the item. Proof of purchase is required for all
return requests.
Non-Returnable Items
Certain items may be excluded from return for health, safety, personalization,
hygiene, or product-integrity reasons.
Non-returnable items may include, without limitation, personalized or
customized goods, opened hygiene-sensitive products, gift cards, items marked
as final sale, and products expressly identified as non-returnable.
Any applicable exclusions will be stated on the product page or communicated
before a return request is approved.
Damaged, Defective, Incorrect, or Incomplete Orders
Customers should inspect their order promptly after delivery. If an item is
damaged, defective, incorrect, or incomplete, please contact us as soon as
possible.
To help us review the matter, please include your order number and clear photos
of the product, packaging, and shipping label. We will review the submitted
information and, where the claim is validated, provide an appropriate remedy in
accordance with applicable law and our store policies.
Return Shipping
Customers are generally responsible for return shipping costs for preference-
based returns, including returns due to change of mind, incorrect selection, or
other reasons not caused by an error on our part.
If ravunelio confirms that an item was defective, damaged, or sent incorrectly,
we will provide an appropriate remedy and return or resolution instructions.
Original shipping charges are not refundable unless required by applicable law
or expressly stated otherwise.
Refunds
Approved refunds will be issued to the original payment method after the
returned item has been received and inspected.
Refund processing times may vary depending on the payment provider, card
issuer, or financial institution involved.
Where permitted and clearly applicable, we may deduct amounts for missing
parts, excessive use, damage, alteration, or loss in value of the returned item.
Exchanges
Exchange availability depends on current product availability and inventory
levels.
In some cases, the fastest option may be to return an eligible item and place a
new order after the return request has been approved.
Order Cancellations
Cancellation requests must be submitted as promptly as possible after an order
is placed.
We cannot guarantee that an order can be canceled once order processing,
fulfillment, shipment preparation, or dispatch has begun.
Contact Us
If you have questions regarding your return, refund, or order, please contact us:
Brand: ravunelio
Legal Entity: Shenzhen Minghui Technology Co., Ltd.
Registered Address: No. 6C03, 6th Floor, Building 3, SaiGai Science Park, No. 3012, HuaQiang North Road, LaiCun Community, Futian District, Shenzhen City
Email: service@ravunelio.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
ravunelio is operated by Shenzhen Minghui Technology Co., Ltd.